This webpage sets out when and how we use the personal information that you or others provide to us through this website (the “ Website ”).

WHO ARE WE?

We are Campingninja Limited, a company registered in England and Wales.

Our company registration number is 07042030.

Our registered address is Campingninja Ltd, Penlea, Market Place, Nailsworth. Glos. GL6 0LS

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us in writing to info@campingninja.com or Data Officer, Campingninja Ltd, Penlea, Market Place, Nailsworth. Glos. GL6 0LS.

HOW DO YOU USE MY DATA?

When you phone us, write to us (by email or post) or use our website chat service

When you contact us (e.g. by phone, email, post or through our website chat service) with general or specific queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our campsite (including the Information) or a Reservation, or to explain something you would like to know.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

When you have expressed an interest in the Service:

This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in the Service and not opted out.

We will handle your personal information (such as your name and email address) to provide you with marketing communications in line with any preferences you have told us about.

When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.

If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of Edinburgh Festival Camping.

We use a third-party provider, MailChimp, to deliver our mailing list emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

You are not under any obligation to provide us with your personal data for marketing purposes.

You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at info@campingninja.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

To make the Website better:

We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will also use your personal information for the purposes of making our Website more secure, and to administer our Website and for internal operations purposes, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our Website is kept secure.

You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.

WHAT ABOUT TECHNICAL INFORMATION AND ANALYTICS?

Information we collect about you

When you visit our site we will automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the intanet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
• information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

Information we receive from other sources

We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.

Cookies set by third party services Campingninja uses

You are likely to see cookies from the following companies Google, Stripe, Facebook

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

Except for essential cookies, all cookies will expire after 2 years.

WHERE IS MY DATA STORED?

All information you provide to us is stored on secure servers.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 256-bit encryption over SSL.

HOW LONG DO WE RETAIN YOUR DATA FOR?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

WHO HAS ACCESS TO YOUR INFORMATION?

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.
• If we sell or buy (or propose to sell or buy) any business or assets, we may disclose and transfer your personal data to the seller or buyer (or prospective seller or buyer) of such business or assets.
• We will also disclose personal information if we are under a duty or are required by law or regulation to disclose or share your personal data.

YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS

You have the right to object to us handling your personal information when:

• we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or
• for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to info@campingninja.com

Right of access

You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.

You also have the right to access your personal information which we are handling.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information where:

• you think we hold inaccurate personal information about you;
• our handling of your personal information breaks the law, but you do not want us to delete it;
• we no longer need to process your personal information, but you want us to keep it for legal reasons; or
• where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

Right to data portability

You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information.

This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

You have the right to require us to erase your personal information which we are handling in the following circumstances:

• where we no longer need to use your personal information for the reasons we told you we collected it for;
• where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;
• when you object to our use of your personal information and we have no compelling reason to carry on handling it;
• if our handling of your personal information has broken the law; and
• when we must erase your personal information to comply with a law we are subject to.

Right to complain

You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.

WHAT ABOUT WEBSITES WE LINK TO?

Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that you have left our Website and these websites have their own privacy policies. We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.

WHEN WILL YOU CHANGE YOUR PRIVACY POLICY?

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post. Please check back frequently to see any updates or changes to our privacy policy.

HOW DO I CONTACT YOU WITH FEEDBACK?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@campingninja.com

This privacy policy was last updated on 25th May 2018.